Customer satisfaction is now a key issue for any service supplier. It is an important factor in keeping customer loyalty and in stopping the churn of unhappy people to the competition.
In order to keep the customer happy it is crucial to fix any faults as soon as possible, with the dependency on the internet it is no longer acceptable to be without service for more than a few hours. Sending an engineer out to trace a fault can take days to resolve an issue. The fault needs to be identified quickly and resolved as soon as possible.
Automating the whole test process makes sense and can pay back the cost in less than six months.Test access can be achieved quickly and cheaply. Fitting a Test Access Switch Matrix and Test Head into the the customers line circuit allows quick test access and fault diagnostics.